Refund Policy

1. Digital Credit Product

Caspile LLC operates caspile.com on a digital credit-based payment system. When you make a purchase, you receive digital credits that can be used to generate AI images through our Service. Credits are:

• Digital, non-tangible items with no physical delivery
• Purchased at the rate of $1.00 USD = 2 Credits
• Immediately available in your account upon successful payment
• Automatically deducted when used for image generation
• Non-transferable and tied to your account

2. General Refund Policy

2.1 Used Credits Are Non-Refundable

2.2 Refund Eligibility

Refunds are only available for unused credits that meet all of the following criteria:

• Credits must be completely unused (never deducted for any image generation)
• Refund request must be submitted within seven (7) calendar days of the original purchase date
• Account must be in good standing with no violations of our Terms of Service
• No payment disputes, chargebacks, or fraudulent activity associated with the transaction
• Original payment method must still be valid and accessible

3. Refund Timeframe

3.1 Seven-Day Refund Window

Refund requests must be submitted within seven (7) calendar days from the date of purchase. Requests submitted after this period will not be eligible for refund under any circumstances.

The purchase date is determined by the timestamp of the successful payment transaction as recorded by our payment processor (Stripe) and confirmed in your transaction history.

3.2 Refund Processing Time

Once a refund request is approved by Caspile LLC:

• Credits will be removed from your account immediately
• Refund will be processed to your original payment method within five to ten (5-10) business days
• You will receive email confirmation when the refund is processed
• Refund processing time depends on your financial institution and may vary

4. Refund Request Process

4.1 How to Request a Refund

To request a refund for unused credits, you must:

1. Contact our customer support team at support@caspile.com
2. Include the following information in your request:
   • Your account email address
   • Transaction ID or purchase date
   • Number of unused credits you wish to refund
   • Clear reason for refund request
3. Use the subject line: "Refund Request - [Your Email Address]"

4.2 Refund Review Process

All refund requests are reviewed manually by our team to verify:

• All eligibility criteria are met
• Credits are indeed unused and never deducted
• Request is within the seven-day timeframe
• No Terms of Service violations or suspicious activity
• Account is in good standing

Review typically takes one to three (1-3) business days. You will receive email notification of the decision.

4.3 Approved Refunds

If your refund request is approved:

• Unused credits will be immediately removed from your account
• Refund will be processed through Stripe to your original payment method
• Confirmation email will be sent with refund details and transaction reference
• Refund will appear on your statement within 5-10 business days

5. Refund Method

5.1 Original Payment Method

All refunds are processed through Stripe to the original payment method used for the purchase. Caspile LLC cannot refund to a different payment method, provide refunds in cash, check, or alternative payment forms.

5.2 Stripe Processing

Refunds are processed via Stripe's payment infrastructure, which may charge processing fees that we cannot control. In cases where third-party fees apply, the net refund amount may be slightly less than the original purchase amount.

5.3 Partial Refunds

Partial refunds are available for unused credits. For example, if you purchased 100 credits but only used 20, you may request a refund for the remaining 80 unused credits. The refund amount will be calculated based on the per-credit purchase price.

6. Non-Refundable Situations

The following situations are NOT eligible for refunds:

• Used Credits: Any credit that has been deducted for image generation, regardless of result quality
• Expired Timeframe: Requests submitted after seven (7) days from purchase date
• Account Termination: Accounts terminated for Terms of Service violations forfeit all credits without refund
• Fraudulent Activity: Accounts involved in fraudulent transactions or unauthorized payments
• Technical Issues: Service interruptions or technical errors that do not prevent credit usage
• Change of Mind: Simply deciding you no longer want the credits after the seven-day window
• Unsatisfactory Results: Not being satisfied with generated images (credits were used and service was delivered)
• Promotional Credits: Free or promotional credits are typically non-refundable

7. Chargebacks and Payment Disputes

7.1 Chargeback Policy

If you file a chargeback or payment dispute with your financial institution instead of following our refund process:

• Your account will be immediately suspended pending investigation
• All credits in your account will be frozen
• Caspile LLC will provide transaction records and evidence to your financial institution
• If the chargeback is found in your favor, your account will be permanently closed
• If the chargeback is reversed (found in our favor), your account may be reinstated after review

7.2 Dispute Resolution

We strongly encourage contacting our support team at support@caspile.com before initiating a chargeback. Caspile LLC is committed to resolving issues fairly and may be able to resolve your concern more quickly through direct communication than through the chargeback process.

8. Service Issues and Credits

8.1 Service Interruptions

If caspile.com experiences extended downtime that prevents you from using credits you've purchased:

• We will extend credit validity to compensate for lost access time
• For outages exceeding forty-eight (48) consecutive hours, unused credits may be eligible for refund
• Contact support within seven (7) days of service restoration to request a refund

8.2 Technical Errors

In cases where a technical error results in unintended credit deduction:

• Contact support immediately with details of the error
• We will investigate and restore credits if the error is verified
• This is a credit restoration, not a refund, and follows different procedures
• Credit restoration typically occurs within 24-48 hours of verification

9. Account Closure and Credits

9.1 Voluntary Account Closure

If you choose to voluntarily close your account:

• You may request a refund for unused credits within seven (7) days of closure request
• Refund eligibility follows the same rules as standard refund requests
• Used credits are not refundable even upon account closure

9.2 Involuntary Account Closure

If your account is terminated by Caspile LLC for Terms of Service violations:

• All credits are forfeited and non-refundable
• This includes both used and unused credits
• Refund requests will not be honored
• No exceptions will be made for violations

10. Refund Exceptions

Caspile LLC reserves the right to make exceptions to this Refund Policy on a case-by-case basis, particularly for:

• Extenuating circumstances beyond your control
• Service failures on our part that significantly impact your ability to use credits
• Legal or regulatory requirements
• Documented technical errors that prevent credit usage

All exceptions are at Caspile LLC's sole discretion and do not set a precedent for future requests.

11. Right to Refuse Refunds

Caspile LLC reserves the right to refuse refund requests if:

• There is evidence of fraud, abuse, or Terms of Service violations
• Multiple refund requests suggest abuse of our refund policy
• There are outstanding payment disputes or chargebacks
• The request does not meet eligibility criteria
• Credits have been transferred or used in violation of our policies

12. Fraud Prevention

Caspile LLC implements fraud prevention measures to protect against abuse of our refund policy. Refund requests that exhibit patterns of abuse, fraud, or exploitation may be denied. We may also take additional security measures, including account suspension, for accounts that repeatedly request refunds.

13. Changes to Refund Policy

Caspile LLC reserves the right to modify this Refund Policy at any time. Material changes will be communicated via:

• Email notification to all registered users
• Notice on our website with updated "Last Updated" date
• Prominent notification in account dashboard (for significant changes)

Changes will apply to purchases made after the policy update. Purchases made prior to policy changes are governed by the policy in effect at the time of purchase.

14. Contact Information

For refund requests or questions about this Refund Policy, please contact us: